Please take the time to read this entire page. There are important points below that you should know regarding the new Gateway Control Panel.
We are excited to let you know that the iTransact Gateway Control Panel has been completely redesigned. We plan to roll this out to you on August 20, 2015. This update is the result of a year-long effort to present a modern interface to our users. Over the years you’ve become very familiar with the old version of the Control Panel. Because of this, you will be able to use the old version and the new version simultaneously for approximately two months. You will see a link on the main Control Panel page taking you to the old version, which you can continue to use. We will send out an additional email before we disable the old version.
IF YOU LOG IN USING YOUR GATEWAY ID: Gateway ID login accounts must be updated to log in using your email address. (You will be presented with an upgrade tool when logging into the new Control Panel for the first time.) We realize that you may have been logging in with your Gateway ID for years, but we are moving to a more secure method of authentication.
IF YOU ARE USING THE BLUE CONTROL PANEL: You will need to update your main account and then use the User Management tools to add secondary users. Any custom roles you created previously will need to be re-created. Since the authority list is different, we can't map these custom roles over to the new version of the Control Panel.
We know that this is all a big change. Our focus is to provide you with more payment processing options in a more user-friendly Control Panel. Continue scrolling down on this page to see more details about the changes.
If you have any questions or concerns, don't hesitate to contact our Support Team.
Your iTransact Team
tix@itransact.com
iTransact is located in Farmington Utah, which is about twenty minutes North of Salt Lake City.